Terms

Titan Technology Services – Terms & Conditions
Effective Date: November 1, 2025
Company: Titan Technology Services, LLC
Phone: (774) 654-0042
Email: support@titantechservices.com
Physical Address: 1107 County Street, Somerset, MA 02726
Mailing Address: 1120 Somerset Ave #206, North Dighton, MA 02764

These Terms & Conditions (“Terms”) govern the provision of managed IT, cloud, cybersecurity, and related technology services (“Services”) by Titan Technology Services, LLC (“Titan,” “we,” or “our”) to its clients (“Client,” “you,” or “your”). By engaging our Services, you agree to these Terms.

Titan provides managed IT, network administration, cybersecurity, telecommunications, data backup, cloud management, and related technology support as outlined in each client’s Service Agreement or Statement of Work (SOW). Services outside of any active agreement may be billed separately.

Standard business hours are Monday through Friday, 8:30 AM – 5:00 PM Eastern Time, excluding holidays. After-hours or emergency services may be available and billed at applicable rates. Scheduled maintenance and critical updates may occur outside business hours as needed.

Titan prioritizes service requests by impact and urgency. Typical response targets include 1 hour for critical issues, 2 hours for high-priority issues, 8 hours for low-priority issues, and 24 hours for general requests. Resolution times may vary depending on complexity and third-party dependencies.

All fees, rates, and billing details are defined in your Master Service Agreement (MSA) or SOW. Invoices are typically due within fifteen (15) days. Overdue balances may incur a 1.5% monthly finance charge. Titan reserves the right to suspend services for accounts more than ninety (90) days past due.

Clients must maintain valid software licenses, cooperate with Titan’s technical staff, and follow security and best-practice recommendations. Clients are responsible for ensuring access to necessary systems and data. Titan is not responsible for delays or failures resulting from client inaction.

Titan employs commercially reasonable methods and industry standards for security and data protection. Backup services, where included, are managed according to the terms in your SOW. Titan does not guarantee that all data can be recovered in every circumstance.

Titan and its clients agree to maintain confidentiality of all proprietary or sensitive information shared during the course of services. Titan may disclose information only as required by law or with client consent.

Titan may suspend services without liability for reasons including, but not limited to, non-payment, suspected misuse, or security risk. Reasonable notice will be provided when possible unless immediate action is required to protect systems or data integrity.

To the fullest extent permitted by law, Titan’s total liability for any claim related to services shall not exceed the total fees paid by the client for the three (3) months preceding the event. Titan is not liable for indirect, incidental, or consequential damages, including data loss, downtime, or lost profits.

Titan recommends that all clients maintain appropriate cybersecurity insurance coverage. While Titan follows best practices for prevention and recovery, no technology system is completely immune from compromise.

Titan may communicate with clients by phone, email, or SMS text message for service-related purposes only, such as support updates, outage notifications, or scheduling. Message frequency may vary. Message and data rates may apply.
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See our SMS Terms and Privacy Policy for details.

Titan may update these Terms periodically to reflect operational or legal changes. The most current version will be available at https://www.titantechservices.com/terms. Continued use of our services after updates constitutes acceptance of the revised Terms.

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Massachusetts. Any disputes shall be resolved in accordance with applicable Massachusetts law.

Titan operates as an independent contractor and not as an employee, agent, or partner of the Client. No partnership or joint venture is intended or created by these Terms or any Service Agreement.

These Terms, together with your signed Master Service Agreement and any Statement of Work, represent the complete understanding between Titan and its clients and supersede any prior proposals or discussions regarding the same subject matter.